Friday 8 June 2012

I get an error in Dolphin4 when I login that says "Object reference not set to an instance of an Object"

When dolphin4 is installed on your server, the install application will automatically install both 64bit and 32bit ODBC drivers.

By doing this , the system is ensuring that both sets of drivers are available for all users, regardless of their particular operating systems.

We have had several reports recently of the following error coming up , specifically at login time :

When this specific error comes up, at login, it means that the ODBC script that matches your operating system is no longer in the database.

So for example, if your server was running a 64bit operating system , and you have staff logging into the system from a machine running a 32bit operating system, if they see this error then it means the 32bit ODBC entry has been deleted in your installation of dolphin.

If you are seeing this error , specifically at login, then you need to urgently contact your Distributor so that they can assist you in re-installing the relevant missing ODBC scripts into your database.

If you have any queries regarding this issue, or the error , please leave a comment , or contact us at

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