Friday, 5 December 2014

FAQ about the new License Billing Process in Australia

We've had a number of the same questions coming in from all our clients as we've called and spoken to all of you over the last 4 days, so here's a summary of the details, as we get more questions, we'll update this post with the details. 


Where do I get support from now , and can I call Dolphin Worxs ? 

You can come direct to us for support. 

Our contact details are 

+61 (3)  8725 0190 

We're working on getting New Zealand local numbers to call, and we do have VOIP tools with local conference numbers all over the world, so if you want to speak with us, we can easily set up a call, and send you a local phone number to call which will charge local rates ( or you can hop online and chat with us over VOIP at no cost) 

Skype Details 

dolphinworxs.headoffice
santosh.dolphinworxs
stephanie.dolphinworxs
trentin.dolphinworxs 

What about my Custom work and Integrations with other systems ?

We are happy to support and work on this with you, and you are also welcome to approach any other third party provider to work on this for you. 

How does Dolphin Worxs Support Work ?  


Most issues that are really small, and indicate an actual bug or problem in dolphin will be fixed at no cost, as we consider these items to be included in your licensing.
If your request or issue is related to a custom built workflow, feature or part of the software, we may charge for our time.
When you call us, we will take a look at the issue, if we can fix it on the phone, we will, and if we can’t we’ll get back to you within 8 hours with feedback, or a fix.

If the problem is stopping you from working, we will work immediately on resolving it until you can work. 


Monday, 1 December 2014

Announcement for Dolphin Clients in Australia , New Zealand, and the Asia/Pacific region

This content is copied directly from the main DolphinWorxs Blog -

Please note that Dolphin Software  licensing will be provided in the Australia,  New Zealand, and Asia/Pacific  Region directly from the developers, Dolphin Worxs, as from 1 January 2015
CT Consulting will no longer distribute Dolphin Software in the Australia, New Zealand and Asia/Pacific region.
When your next license falls due for renewal - Please do not pay CT Consulting for your next license, as they no longer have our/Dolphin Worxs’ authority nor access to grant new licenses. Direct Debit payment facilities are available for clients in Australia. If you would like to set up a Direct Debit, let us know. Debits are taken on the 25th of the month ( ie 5 days before the expiry of your current license).
Licenses are granted automatically when paid via the PayPal link, and within 48 hours of a confirmed bank transfer or cleared direct debit. Please ensure payments are made on time, as licenses are not granted without full payment.
If you have any questions, concerns or queries in regards to support for Dolphin Software , please do not hesitate to contact us.
Telephone (03) 8725 0190 Office hours Monday to Friday AEDT/AEST
Skype : dolphinworxs.headoffice
Email : support@dolphinworxs.com.au
Stephanie Gaddin 
 CEO -DolphinWorxs Pty Ltd  

If you have any questions - please don't hesitate to contact DolphinWorxs HQ at the details listed.

We will be updating the main blog with FAQ's as we get queries. and also where relevant , this help blog as well