tag:blogger.com,1999:blog-65615082910651454472024-02-21T01:27:14.160+11:00Baiji Bytes -dolphin4 helpNeed a quick answer to a small question about dolphin4 ?
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Can't find the answer here ? Let us know at <a href="mailto:feedback@dolphinworxs.com?Subject=Feedback%20BaijiBytes">feedback@dolphinworxs.com.au</a>Anonymousnoreply@blogger.comBlogger61125tag:blogger.com,1999:blog-6561508291065145447.post-88238451970276164172016-10-18T12:05:00.000+11:002016-10-18T12:08:12.392+11:00Bookings now open for Dolphin 4 BJ Ball Integration Demos in Dec 16/Jan 17 We are now taking bookings and expressions of interest for live demo's of the BJ Ball Supplier Price Integration with Dolphin 4.<br />
<br />
This version of Dolphin 4 is currently undergoing rigorous live testing at a Printer in Australia, and will be available to all clients in early 2017.<br />
<br />
Book your demo through Dec 2016 and Jan 2017 using the online booking form below :<br />
<br />
Space is limited - so get your booking in early to avoid disappointment<br />
<br />
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<script src="https://calendly.com/assets/external/widget.js" type="text/javascript"></script><br />
<!-- Calendly inline widget end -->Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-36753883681388515952016-08-12T09:46:00.000+10:002016-08-12T09:46:01.712+10:00Account Sync Update Available for Australia / New Zealand clientsWe have an update available for the Account Sync. There is a small but critical bug that will affect your sync after 31 August.<br />
<br />
Please book in using the form below so we can give you your Free Update before the end of this month.<br />
<br />
The update requires remote access to your PC/Server and will take under 30 minutes to complete.<br />
<br />
<br />
<iframe frameborder="0" height="1250" marginheight="0" marginwidth="0" src="https://docs.google.com/forms/d/e/1FAIpQLSeCnHo_V2kCsacG891GiK29_ozqPzve4nCJVmSN250G6JrgAw/viewform?embedded=true" width="650">Loading...</iframe>Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-3960824780412187732016-08-08T11:40:00.000+10:002016-08-08T11:40:15.512+10:00Account Sync Training Manual ( August 2016 Update) Download the PDF Training Manual for the Account Sync Module here<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><img alt="" border="0" src="https://2.bp.blogspot.com/-wvk8P2L_dr0/V6fiFjdoNmI/AAAAAAAABDQ/ozcNBMjqdb0d3sAIoAGPdpI9-PZyPnWfQCLcB/s1600/download.jpg" style="margin-left: auto; margin-right: auto;" title="" /></td></tr>
<tr><td class="tr-caption" style="text-align: center;"><br /></td></tr>
</tbody></table>
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<a href="http://www.dolphinworxs.com/wp-content/uploads/2016/08/Dolphin-Account-Sync-Manual-v32016.pdf" target="_blank">http://www.dolphinworxs.com/wp-content/uploads/2016/08/Dolphin-Account-Sync-Manual-v32016.pdf </a><br />
<br />
Compatible with MYOB v19 , Account Right Live ( online and desktop verisons) and XeroAnonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-68056352051608600642016-04-26T12:28:00.002+10:002016-04-26T12:28:35.768+10:00How to Add your own Quote Status options in Estimating Dolphin comes with some default quote statuses in the Quote Status Dropdown.<br />
<br />
Did you know that you can add your own custom status options to this list ?<br />
<br />
This is how you do it :<br />
<br />
<a name='more'></a>Go into the Estimating Module and view the details of a quote<br />
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On the quote status dropdown , you will notice a small black <b>+</b> button just to the right.<br />
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Click on the plus.<br />
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Enter the name of the new Status<br />
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Close the pop up screen.<br />
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Things to be aware of<br />
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-- if you can't see a small minus button to delete the ones you don't want, call us , as this indicates your system was not setup correctly at installation.<br />
<br />
-- Some older versions of Dolphin might show an error error when you click the button, in that case call us and we can assist ( or arrange an upgrade for you pronto)Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-59361205830045833622016-03-03T10:59:00.002+11:002016-03-03T10:59:44.184+11:00What is covered by the license fee for Dolphin 4 Software ? <span style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;">We've been asked this question a number of times over the last 8 weeks by our dolphin 3 and dolphin 4 clients, and we know that it's often not easy to remember every single thing about the terms and conditions of the services you pay for.</span><br style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;" /><span style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;">Here are the 3 main components of what is covered by your license: </span><br style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;" /><br style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;" /><span style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;">- </span><strong style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;">Ongoing use of the software </strong><span style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;">-</span><br style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;" /><span style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;">marked by the expiry date for the license you buy in advance. You can choose the number of months, with anything from monthly debit orders to quarterly, 6 monthly and annual licenses available. </span><br style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;" /><span style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;">-</span><strong style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;"> Support and maintenance of the software</strong><span style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;"> - </span><br style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;" /><span style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;">This means you can phone us, and if the problem is dolphin related, we will help you to fix it over the phone at no cost. We are also more than happy to chat with your IT service provider about any issues we find that are not dolphin related so they can assist you in fixing any network or hardware problems. </span><br style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;" /><span style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;">- </span><strong style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;">Ongoing improvements and upgrades to the software - </strong><br />
<span style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;">This mainly applies to Dolphin 4 Clients as Dolphin 3 is no longer sold and we do not work on updates or upgrades to Dolphin 3. As a Dolphin 4 client, you are entitled to a free upgrade , with each new release of the software ( with some small caveats in regards to extensively modified and customised installations) </span><b><br style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;" /></b><br style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;" /><span style="background-color: #fefefe; color: #606060; font-family: Helvetica; font-size: 14px; line-height: 21px;">Call us and ask if you need to know how something works, or want clarity on your license fees, we are more than happy to chat with you anytime.</span>Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-44253507101844886992015-12-10T13:40:00.000+11:002015-12-10T13:40:38.145+11:00Windows Update KB3102429 causes issues with Dolphin emailing PDF's<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;">Microsoft released an update on 25 November 2015. </span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;"><br /></span></span>
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;">This update appears to break Crystal Report's ability to create PDF files specifically in version 8, 9 or 10 of Crystal Reports.</span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;"><br /></span></span>
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;">The update was a font support update, and currently appears to affect reports containing Arial font (this is unconfirmed at this stage) </span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;"><br /></span></span>
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;">The issue may affect Dolphin 4 users, where the version is 4.448.34.67 or older (<a href="http://dolphin4help.dolphinworxs.com/2012/04/where-do-i-find-dolphin-version-number.html" target="_blank">How do I check my Dolphin Version?</a>). </span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;"><br /></span></span>
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;">If you see an error that says "Unable to export to PDF" when trying to send a document by email from Dolphin anytime after the 25th November 2015 , and the following is true</span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;"><br /></span></span>
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;">- You are on Windows 7 or Windows 8 and have recently run updates</span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;">- You haven't had a Dolphin Upgrade in at least 4 years. </span></span><br />
<br />
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;">Please contact your IT department to uninstall the update, as an immediate solution so you can continue working. </span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;"><br /></span></span>
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;">If you do not have an IT department or provider, please contact us to assist with uninstalling the update. </span></span><br />
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;"><br /></span></span>
<span style="font-family: "arial" , sans-serif;"><span style="background-color: white; font-size: 15px; line-height: 20px;">The update provides support for <a href="https://support.microsoft.com/en-us/kb/3102429" rel="nofollow" target="_blank">Azerbaijani Manat and Georgian Lari currency symbols</a>, if you find that you require this update, please contact us to arrange an upgrade to your Dolphin Installation and the applicable Crystal Reports service packs following which you can run the update and will be able to continue working. </span></span>Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-87966954114985648632015-10-26T10:43:00.000+11:002015-10-26T10:43:00.175+11:00Office hours for the festive season 2015/2016<div class="MsoNormal">
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<b>Melbourne Office <o:p></o:p></b></div>
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21, 22 and 23 December 2015 - 9 am – 1 pm AEDT <o:p></o:p></div>
<div class="MsoNormal">
24 December – 9 am to 12 pm AEDT<o:p></o:p></div>
<div class="MsoNormal">
<u>Closed 25<sup>th</sup> December to 3 January 2016 </u><o:p></o:p></div>
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4 – 8 January 2016 – 9 am – 1 pm <o:p></o:p></div>
<div class="MsoNormal">
<u><b><i>Normal office hours from Monday 11 January 2016 ( 8:00 am –
5 pm AEDT) </i></b></u><o:p></o:p></div>
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<br /></div>
<div class="MsoNormal">
<b>Johannesburg Office <o:p></o:p></b></div>
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Closing Friday 18 December at 12 pm <o:p></o:p></div>
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Re-opening Monday 11 January at 8 am <o:p></o:p></div>
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<b>Invoicing and
licenses for January <o:p></o:p></b></div>
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Note that the December invoices will be due by 15 December
in South Africa and 22 December in Australia, this includes any direct debit
payment arrangements.<o:p></o:p></div>
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Should your business remain open through the festive season,
please note that admin and tech support staff will only be available after 4
January in Melbourne and 11 January in Johannesburg, please plan and make arrangements
with us early in December to ensure the continuance of your license and no interruption
of service to your business. <o:p></o:p></div>
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Emergency support will be available throughout the festive
season on skype and email. <o:p></o:p></div>
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Skype : dolphinworxs.headoffice <o:p></o:p></div>
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Email – <a href="mailto:support@dolphinworxs.com">support@dolphinworxs.com</a>
<o:p></o:p></div>
Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-81121249909329450942015-09-18T08:20:00.001+10:002015-09-18T08:20:56.649+10:00Enabling and Disabling the Auto Calc option in Estimating One of the optional Setups in the estimating module is an Auto Calc option. <div>
<br /></div>
<div>
When this setting is enabled, the quote or job will recalculate as you tab from field to field and make changes. </div>
<div>
<br /></div>
<div>
If the setting is disabled, any changes made to the quote are not automatically calculated and you will need to manually trigger a recalc or refresh. </div>
<div>
<br /></div>
<div>
The setting is useful only on older versions of Dolphin, and where the PC or server is a little older and slower than optimal, because when the hardware is not optimal, a recalc of a quote can take a couple of seconds. </div>
<div>
<br /></div>
<div>
Our recommendation is that it should always be enabled, unless your hardware and network settings are a little on the slow side, and you prefer to get through the quote first in one go, and then calc everything to see the result. . </div>
<div>
<br /></div>
<div>
The setting works per user - so individual users can choose to enable or disable it as per their preferences without affecting any other user in the company. </div>
<div>
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<div>
This is how to enable or disable it . </div>
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In the Estimating module, on the Calculate Button, select the drop down to the right of the calculator image to expand the drop down menu </div>
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<a href="http://2.bp.blogspot.com/-rNAZ6_5SYII/Vfs8bLs1iLI/AAAAAAAAA40/8Cqp8k4D4jc/s1600/ScreenShot004.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://2.bp.blogspot.com/-rNAZ6_5SYII/Vfs8bLs1iLI/AAAAAAAAA40/8Cqp8k4D4jc/s1600/ScreenShot004.png" /></a></div>
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Make sure that the Auto Calc option has a tick next to it ( as indicated in the image above) if you want the setting enabled. </div>
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To disable it , click on it and remove the tick </div>
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Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-27056711449785547492015-04-23T12:04:00.004+10:002015-04-23T12:04:42.164+10:00The final cut on Guillo setups The setups for guillotines in dolphin are fairly standard , however , we've recently had a question about pre-trims, and how you can add a pre-trim to a job and also guillotine at the end .<br />
<br />
The short answer is the pre-trim is already included in the Guillotine Setup - here's some pictures and a bit more detail to help with understanding how to setup your guillotine or trims so you can get the costing you want. <br />
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<br />
<a name='more'></a>Lets review some of the Guillotine setups first :<br />
<b><br /></b>
<b>The Guillotine Setup</b><br />
<div>
On the Guillo setup , you can specify the following </div>
<div>
C/hr = Cost per hour </div>
<div>
Min Cost = Minimum cost to charge per job </div>
<div>
Cuts/hr = Cuts per hour </div>
<div>
MR Time = Overall Make ready Time </div>
<div>
MR Time Work Cuts = Specific make ready time for cutting a work sheets</div>
<div>
MR Time Stock Cuts = Specific make ready time for cutting a stock sheets</div>
<br />
<b>The Cut Sheet Table</b><br />
This is a lookup table which specifies the number of single or double cuts for the number up on your job.<br />
<div>
It's nothing really complicated, and pretty standard, you shouldn't really be messing with this one unless someone accidentally deleted something and you need to fix it. </div>
<div>
<br /></div>
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="http://3.bp.blogspot.com/-Qoyq1XWrh8s/VThFrJLKEfI/AAAAAAAAAyo/w2ew4osJjgs/s1600/ScreenShot992.png" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img alt="Screenshot of Cut Sheet Table" border="0" src="http://3.bp.blogspot.com/-Qoyq1XWrh8s/VThFrJLKEfI/AAAAAAAAAyo/w2ew4osJjgs/s1600/ScreenShot992.png" height="200" title="" width="183" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Cut Sheet Table </td></tr>
</tbody></table>
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<b><br /></b></div>
<div style="clear: both; text-align: left;">
<b>The Trims Table</b> </div>
<div class="separator" style="clear: both; text-align: left;">
This lookup table specifies the number of cuts to trim down a stock sheet based on the number out of the job </div>
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="http://2.bp.blogspot.com/-MHW4Q6BsP4Q/VThGPJjL4zI/AAAAAAAAAyw/Ka21s_YDJkQ/s1600/ScreenShot993.png" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img alt="Screenshot of the Trims Table" border="0" src="http://2.bp.blogspot.com/-MHW4Q6BsP4Q/VThGPJjL4zI/AAAAAAAAAyw/Ka21s_YDJkQ/s1600/ScreenShot993.png" height="200" title="" width="130" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Trims Lookup Table </td></tr>
</tbody></table>
<div class="separator" style="clear: both; text-align: center;">
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<div style="clear: both; text-align: left;">
<b>The Stack Sheet Table</b></div>
<div>
Now we get to the good stuff. This is the table where you will capture the specs for your guillotine and enter the number of sheets your guillotine can cut in a single pile, per gsm. </div>
<div>
<br /></div>
<table cellpadding="0" cellspacing="0" class="tr-caption-container" style="float: left; margin-right: 1em; text-align: left;"><tbody>
<tr><td style="text-align: center;"><a href="http://4.bp.blogspot.com/-UP3zyi5gfpI/VThHTXIxEHI/AAAAAAAAAy4/gxmwdl10es8/s1600/ScreenShot995.png" imageanchor="1" style="clear: left; margin-bottom: 1em; margin-left: auto; margin-right: auto;"><img alt="Screenshots of the Stack Sheets per GSM " border="0" src="http://4.bp.blogspot.com/-UP3zyi5gfpI/VThHTXIxEHI/AAAAAAAAAy4/gxmwdl10es8/s1600/ScreenShot995.png" height="200" title="" width="153" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">Stack Sheets per GSM </td></tr>
</tbody></table>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<div style="clear: both; text-align: left;">
<b><span style="font-size: large;">How does this all work together? </span></b></div>
<div>
When you add the guillotine to your quote , Dolphin will automatically calculate the cost based on the total cuts that are determined to be required for this job. </div>
<div>
<br /></div>
<div>
The total cuts are include both the trims of the stock sheet and the cuts of the worksheet. </div>
<div>
<br /></div>
<div>
In other words, when you add a guillotine, cutting down the stock sheet is included in the costing, and does not have to be added separately. </div>
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<div class="separator" style="clear: both; text-align: left;">
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Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-39195017932814112142015-02-12T17:04:00.000+11:002015-02-12T17:04:00.493+11:00Dolphin is a Multi-threaded application<span style="font-family: Verdana, sans-serif;">We have recently been assisting clients who are upgrading their server machines and other computer hardware. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">In all cases , an external IT vendor has contradicted our advice and recommendations, and some clients have ended up with a slower system as result. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Here is a plain English explanation of what you need to tell your IT provider so that they understand why they cannot recommend a lower spec machine than the one we recommend. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Dolphin is a multi-threaded application. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">We have been told that some of the IT vendors will tell you that they have checked, and it's a single threaded application. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">They are wrong, for 2 main reasons. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">1) They are not the developers of the program, and they really have no idea how the engine works. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">2) Dolphin is designed to produce vastly complex quotes and calculations as quickly as possible - so we fire in multiple queries across a multiple threads whenever we need to, to accomplish the fastest result possible. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">If you are looking to replace your hardware - please speak to us about the <i>minimum </i>requirements for Dolphin, as well as the <i>optimal</i> hardware setups required for both your server and your client machines. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Please don't buy anything until your IT vendor has been put in touch with us to get a more realistic explanation of what hardware you will need. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">You wouldn't put second rate spare parts in your car, so why take the chance with fundamental equipment required to run your business ? </span>Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-3240819784563570602015-02-09T13:39:00.000+11:002015-02-09T13:39:00.558+11:00wild card searches in Dolphin 4<span style="font-family: Verdana, sans-serif;">Did you know you can do a wildcard search on the grids in dolphin ? </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">What it really means is you can search for things that contain the letters or part of the word you remember about a clients name , or address , or contact name. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Here's how it works</span><br />
<span style="font-family: Verdana, sans-serif;"></span><br />
<a name='more'></a><span style="font-family: Verdana, sans-serif;">First up a quick review of the results you'll get from a standard search : </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">Typing 'Mat into the client search brings up all clients where the name starts with 'Mat' </span><br />
<div class="separator" style="clear: both; text-align: center;">
</div>
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-X4eo-adSTCw/VNbMOcNo4rI/AAAAAAAAAvc/5zHDNhCd5qg/s1600/ScreenShot916.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-X4eo-adSTCw/VNbMOcNo4rI/AAAAAAAAAvc/5zHDNhCd5qg/s1600/ScreenShot916.png" /></a></div>
<span style="font-family: Verdana, sans-serif;"><br /></span>
<div class="separator" style="clear: both; text-align: center;">
</div>
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;">A wild card search , where you enter '%Mat' into the client search will bring up additional results where the name contains the letters 'Mat'</span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-7URKrcasOH4/VNbMOKWPXlI/AAAAAAAAAvY/JXd7zbBJtX8/s1600/ScreenShot917.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-7URKrcasOH4/VNbMOKWPXlI/AAAAAAAAAvY/JXd7zbBJtX8/s1600/ScreenShot917.png" /></a></div>
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><br /></span>
<span style="font-family: Verdana, sans-serif;"><br /></span>Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-24311945467501954802015-01-27T15:52:00.000+11:002015-01-27T15:53:50.969+11:0014 January Microsoft Windows Security updates affect the dolphin license server for a small number of clientsRecent windows updates for Windows 8, 8.1, Sever 2012, and Server 2012 R2 may impact some clients.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://2.bp.blogspot.com/-TgnRJanb3hg/VMcX304BEJI/AAAAAAAAAuE/YWa0JeClwYQ/s1600/ScreenShot899.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://2.bp.blogspot.com/-TgnRJanb3hg/VMcX304BEJI/AAAAAAAAAuE/YWa0JeClwYQ/s1600/ScreenShot899.png" height="182" width="320" /></a></div>
<div class="separator" style="clear: both; text-align: center;">
<br /></div>
<div class="separator" style="clear: both; text-align: left;">
A series of updates released by Microsoft on the 14th January appear to impact a small number of clients. </div>
<div class="separator" style="clear: both; text-align: left;">
<br /></div>
<div class="separator" style="clear: both; text-align: left;">
The updates interfere with the normal operation of the license server for dolphin. </div>
<div class="separator" style="clear: both; text-align: left;">
<br /></div>
<div class="separator" style="clear: both; text-align: left;">
If you see the above message when you login to Dolphin 4 shortly after installing any new security updates from Microsoft please call us and we'll have you up and running ASAP. </div>
<div class="separator" style="clear: both; text-align: left;">
<br /></div>
<div class="separator" style="clear: both; text-align: left;">
<br /></div>
Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-15517066923826511172015-01-05T12:00:00.000+11:002015-01-05T12:00:02.044+11:00The Login Screen : so much info, on such a small screen A login screen is just a login screen , right ? Ahh, but is it ?<br />
<br />
Here's the skinny on exactly what the Dolphin Login screen has to offer , besides just a place to login.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-QujpW0DY05M/VKJAcRE1UuI/AAAAAAAAAtE/b1I7EQYZWz4/s1600/LoginScreen.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-QujpW0DY05M/VKJAcRE1UuI/AAAAAAAAAtE/b1I7EQYZWz4/s1600/LoginScreen.png" height="198" width="640" /></a></div>
<br />
<br />
<div class="MsoNormal">
<span lang="EN-US">As per the numbers on the image - here's a brief description of each item. <o:p></o:p></span></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<br /></div>
<div class="MsoNormal">
<span lang="EN-US">1 –
Shows the current version number<o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US">2
–The location (server name) where the dolphin database is installed<o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US">3 –
The database name (the default is dolphin_mis) <o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US">4 –
Link to the latest list of available versions of the software (and release
notes) <o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US">5-
Main DolphinWorxs website <o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US">6 –
Login button which agrees to the End User License Agreement (EULA) <o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US">7 –
Non-acceptance (cancellation of the login) <o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US">8 –
Click this button to access and read or print the full EULA <o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US">9 –
Link to the main global twitter account for DolphinWorxs <o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US">10 –
User name drop down<o:p></o:p></span></div>
<div class="MsoNormal">
</div>
<div class="MsoNormal">
<span lang="EN-US">11 –
Password field <o:p></o:p></span></div>
<div class="MsoNormal">
<span lang="EN-US"><br /></span></div>
<div class="MsoNormal">
<br /></div>
Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-27832507941188527162014-12-05T12:50:00.000+11:002014-12-05T12:50:05.462+11:00FAQ about the new License Billing Process in Australia <span style="font-family: Verdana, sans-serif;">We've had a number of the same questions coming in from all our clients as we've called and spoken to all of you over the last 4 days, so here's a summary of the details, as we get more questions, we'll update this post with the details. </span><br />
<span style="font-family: Verdana, sans-serif;"><br /></span>
<br />
<b><span style="font-family: Verdana, sans-serif;">Where do I get support from now , and can I call Dolphin Worxs ? </span></b><br />
<b><span style="font-family: Verdana, sans-serif;"><br /></span></b>
<span style="line-height: 107%;"><span style="font-family: Verdana, sans-serif;">You can come direct to us for support. </span></span><br />
<span style="line-height: 107%;"><span style="font-family: Verdana, sans-serif;"><br /></span></span>
<span style="line-height: 107%;"><span style="font-family: Verdana, sans-serif;">Our contact details are </span></span><br />
<span style="line-height: 107%;"><span style="font-family: Verdana, sans-serif;"><br /></span></span>
<span style="background-color: white; color: #333333; line-height: 20.7999992370605px;"><span style="font-family: Verdana, sans-serif;">+61 (3) 8725 0190 </span></span><br />
<span style="background-color: white; color: #333333; line-height: 20.7999992370605px;"><span style="font-family: Verdana, sans-serif;"><br /></span></span>
<span style="background-color: white; color: #333333; line-height: 20.7999992370605px;"><span style="font-family: Verdana, sans-serif;">We're working on getting New Zealand local numbers to call, and we do have VOIP tools with local conference numbers all over the world, so if you want to speak with us, we can easily set up a call, and send you a local phone number to call which will charge local rates ( or you can hop online and chat with us over VOIP at no cost) </span></span><br />
<span style="background-color: white; color: #333333; line-height: 20.7999992370605px;"><span style="font-family: Verdana, sans-serif;"><br /></span></span>
<span style="color: #333333; font-family: Verdana, sans-serif;"><span style="background-color: white; line-height: 20.7999992370605px;">Skype Details </span></span><br />
<span style="color: #333333; font-family: Verdana, sans-serif;"><span style="background-color: white; line-height: 20.7999992370605px;"><br /></span></span>
<span style="color: #333333; font-family: Verdana, sans-serif;"><span style="background-color: white; line-height: 20.7999992370605px;">dolphinworxs.headoffice</span></span><br />
<span style="color: #333333; font-family: Verdana, sans-serif;"><span style="background-color: white; line-height: 20.7999992370605px;">santosh.dolphinworxs</span></span><br />
<span style="color: #333333; font-family: Verdana, sans-serif;"><span style="background-color: white; line-height: 20.7999992370605px;">stephanie.dolphinworxs</span></span><br />
<span style="color: #333333; font-family: Verdana, sans-serif;"><span style="background-color: white; line-height: 20.7999992370605px;">trentin.dolphinworxs </span></span><br />
<span style="color: #333333; font-family: Verdana, sans-serif;"><span style="background-color: white; line-height: 20.7999992370605px;"><br /></span></span>
<span style="color: #333333; font-family: Verdana, sans-serif;"><span style="background-color: white;"><b><span style="line-height: 20.7999992370605px;">What about my Custom work and Integrations with other systems ?</span></b></span></span><br />
<span style="color: #333333; font-family: Verdana, sans-serif;"><span style="background-color: white;"><b><span style="line-height: 20.7999992370605px;"><br /></span></b></span></span>
<span style="color: #333333; font-family: Verdana, sans-serif;"><span style="background-color: white;"><span style="line-height: 20.7999992370605px;">We are happy to support and work on this with you, and you are also welcome to approach any other third party provider to work on this for you. </span></span></span><br />
<span style="color: #333333; font-family: Verdana, sans-serif;"><span style="background-color: white;"><span style="line-height: 20.7999992370605px;"><b><br /></b></span></span></span>
<span style="color: #333333; font-family: Verdana, sans-serif;"><span style="background-color: white;"><span style="line-height: 20.7999992370605px;"><b>How does Dolphin Worxs Support Work ? </b></span></span></span><br />
<span style="color: #333333; font-family: Verdana, sans-serif;"><span style="background-color: white;"><span style="line-height: 20.7999992370605px;"><b><br /></b></span></span></span>
<br />
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;">Most issues that are really small, and indicate an actual
bug or problem in dolphin will be fixed at no cost, as we consider these items
to be included in your licensing. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;">If your request or issue is related to a custom built workflow,
feature or part of the software, we may charge for our time. <o:p></o:p></span></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;">When you call us, we will take a look at the issue, if we
can fix it on the phone, we will, and if we can’t we’ll get back to you within
8 hours with feedback, or a fix. <o:p></o:p></span></div>
<br />
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;">If the problem is stopping you from working, we will work
immediately on resolving it until you can work. </span><o:p></o:p></div>
<div class="MsoNormal">
<span style="font-family: Verdana, sans-serif;"><br /></span></div>
<div class="MsoNormal">
<br /></div>
Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-37803057669587609582014-12-01T12:00:00.000+11:002014-12-01T12:00:00.542+11:00Announcement for Dolphin Clients in Australia , New Zealand, and the Asia/Pacific region This content is copied directly from the main <a href="http://www.dolphinworxs.com/dolphinworxs-blog/" rel="nofollow" target="_blank">DolphinWorxs Blog</a> -<br />
<br />
<blockquote class="tr_bq" style="color: #333333; font-family: Georgia, 'Times New Roman', 'Bitstream Charter', Times, serif; font-size: 13px; line-height: 19px;">
Please note that <strong>Dolphin Software </strong> licensing will be provided in the Australia, New Zealand, and Asia/Pacific Region directly from the developers, Dolphin Worxs, as from 1 January 2015<br />
CT Consulting will no longer distribute Dolphin Software in the Australia, New Zealand and Asia/Pacific region.<br />
When your next license falls due for renewal - <span data-mce-style="color: #ff0000;" style="color: red;"><strong>Please do not pay CT Consulting for your next license, as they no longer have our/Dolphin Worxs’ authority nor access to grant new licenses. </strong></span>Direct Debit payment facilities are available for clients in Australia. If you would like to set up a Direct Debit, let us know. Debits are taken on the 25<sup>th</sup> of the month ( ie 5 days before the expiry of your current license).<br />
Licenses are granted automatically when paid via the PayPal link, and within 48 hours of a confirmed bank transfer or cleared direct debit. Please ensure payments are made on time, as licenses are not granted without full payment.<br />
If you have any questions, concerns or queries in regards to support for Dolphin Software , please do not hesitate to contact us.<br />
Telephone (03) 8725 0190 Office hours Monday to Friday AEDT/AEST<br />
Skype : dolphinworxs.headoffice<br />
Email : <a data-mce-href="mailto:support@dolphinworxs.com.au" href="mailto:support@dolphinworxs.com.au">support@dolphinworxs.com.au</a></blockquote>
<blockquote class="tr_bq">
Stephanie Gaddin </blockquote>
<blockquote class="tr_bq">
CEO -DolphinWorxs Pty Ltd <span style="color: #333333; font-family: Georgia, 'Times New Roman', 'Bitstream Charter', Times, serif; font-size: 13px; line-height: 19px;"> </span></blockquote>
<br />
If you have any questions - please don't hesitate to contact DolphinWorxs HQ at the details listed.<br />
<br />
We will be updating the main blog with FAQ's as we get queries. and also where relevant , this help blog as well<br />
<br />
<br />Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-54825769364404096472014-09-03T11:29:00.000+10:002014-09-03T11:30:22.658+10:00Modules vs Add-ons - separating fact from fiction Dolphin is sold in modules , there are a number of advantages and disadvantages to this approach, the biggest plus though, is that this allows medium size companies to license their software at a lower overall cost by only picking the modules they need.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-sjeyUWTg3Co/VAZuNZjn2OI/AAAAAAAAAqg/smt4nywK0N8/s1600/ScreenShot674.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-sjeyUWTg3Co/VAZuNZjn2OI/AAAAAAAAAqg/smt4nywK0N8/s1600/ScreenShot674.png" height="84" width="640" /></a></div>
<br />
<br />
In some regions, we also have a thriving ecosystem of add-ons, created by our Distributors, each add-on fills a niche for a specific set of functionality which is required on top of the core software.<br />
<br />
This is a wonderful way to provide as much specific functionality across a range of different client needs without the core software being constantly changed.<br />
<br />
<a name='more'></a><br />
It can sometimes however lead to a bit of confusion as the distinction between a core module and an add-on becomes blurred, particularly when something goes wrong at a technical level, you may not know who is responsible for fixing whatever is broken.<br />
<br />
The core modules of Dolphin MIS are<br />
<br />
Estimating<br />
Production<br />
CRM<br />
Tracking<br />
Planning<br />
Reports<br />
Integration<br />
<br />
You can read all about them on our website on the <a href="http://www.dolphinworxs.com/products/dolphin4/" target="_blank">Dolphin 4 page</a><br />
<br />
Integration is the newest of our modules, we have no clients using it currently. It is however a fantastic option for clients who run a separate web to print system and need their jobs to feed into the software automatically , calculate and go to the factory floor for planning.<br />
<br />
Our Distributors also provide a number of addons ; these include sync's to various accounting packages , email functions to automatically send out emails , and a host of other nifty functions that can be bolted onto the core system.<br />
<br />
Your licensing for the core modules gives you the following<br />
<br />
Free upgrades<br />
Telephone/ email support from your distributor<br />
Troubleshooting support for issues affecting the core modules<br />
<br />
Your licensing on the core modules <b>does not cover the functionality of the addons however</b>, which are separately licensed or sold by the Distributors where they are available.<br />
<br />
If an add on is not working, and the distributor cannot fix it themselves , or work is required in the core software for the add on to function, this work is considered a customisation request by us here at Dolphin HQ , and the time is billable back to the Distributor as a consulting rate by our team of developers.<br />
<br />
Your Distributor may pass on a portion, or the whole of this cost to you, it would be incumbent upon you to request a breakdown of any billing for additional work , or support provided by the distibutor where you are using an add on that is not listed above as a core module of Dolphin MIS<br />
<br />
<br />
<br />
<br />Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-26079220865801928622014-09-01T09:00:00.000+10:002014-09-01T09:00:01.701+10:00Dolphin MIS Recomended Retail Pricing to change in Australia from 1 October 2014 <div class="separator" style="clear: both; text-align: center;">
<a href="http://3.bp.blogspot.com/-qWf9f_Y9qjA/U_1oq_zlQAI/AAAAAAAAAqE/n7NMrlB-i7k/s1600/D4Price.png" imageanchor="1" style="clear: left; float: left; margin-bottom: 1em; margin-right: 1em;"><img border="0" src="http://3.bp.blogspot.com/-qWf9f_Y9qjA/U_1oq_zlQAI/AAAAAAAAAqE/n7NMrlB-i7k/s1600/D4Price.png" height="142" width="200" /></a></div>
Pricing for Dolphin MIS Modules is set to change as from 1 October 2014 in the Australasia / Pacific Region.<br />
<br />
This would be the first significant change to the monthly licensing fees in 2 years, with a negligible increase on only 2 modules in October 2013, and a minor increase in October 2012.<br />
<br />
<br />
The total impact will depend on the make up of your monthly license, and how many modules have licensed.<br />
<br />
The RRP will go up by $1 (AUD) per full priced license, and 50c per discounted license. Floating Licenses and any clients with alternate Price Agreements will be impacted differently and should look out for specific communications in regards to the new license amounts from their distributors.<br />
<br />
Your Distributor will have more information on how this will affect you.Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-19918093972850037332014-08-23T19:30:00.000+10:002014-08-27T15:09:30.177+10:00How to Access the Planning Module In our latest BETA v 4.481.34.171, there is a new button on the home menu<br />
<div>
<br /></div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://www.dolphinworxs.com/wp-content/uploads/2013/08/plan.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://www.dolphinworxs.com/wp-content/uploads/2013/08/plan.png" /></a></div>
<div>
This button opens the planning module. </div>
<div>
<br /></div>
<div>
Even though we have always licensed planning as a seperate module, it was only accessible through production, and therefore could only be licensed to production users</div>
<div>
<br /></div>
<div>
Our new version functionally separates the 2 modules, so that they can be accessed by different users.<br />
<br />
As from our new BETA version ( 4.481.34.171) and up , the planning module can be accessed from the Home Menu as follows :<br />
<br />
On the Main Home tab, and using the small pencil icon on the QuickLinks bar above<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://4.bp.blogspot.com/-HYYL6Cw-sos/U_1n2f12V6I/AAAAAAAAAp8/Ljdrp9My0XE/s1600/ScreenShot665.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://4.bp.blogspot.com/-HYYL6Cw-sos/U_1n2f12V6I/AAAAAAAAAp8/Ljdrp9My0XE/s1600/ScreenShot665.png" /></a></div>
<br />
<br />
<br />
<br /></div>
Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-81507125398129486422014-07-28T13:50:00.001+10:002014-08-23T19:31:17.883+10:00Dolphin MIS Beta Version available for client testing v4.481.34.171 out now We just released a new BETA version for Dolphin4 ( Dolphin MIS / Dolphin Software ) to our distributors on 24 July 2014 .<br />
<div>
<br /></div>
<div>
This version has been released for client testing and verification, and is available to clients who wish to have the version installed and test prior to the official release of the next upgrade. </div>
<div>
<br /></div>
<div>
As well as fixing a multitude of minor bugs , key highlights of this release include </div>
<div>
<br /></div>
<div>
<ul>
<li>Planning has been separated out of the Production Module - it is no longer necessary to purchase both a production and planning license for staff that simply need to access the planning board. </li>
<li>Printer settings are saved , and you can even specify specific documents to specific trays on your printer </li>
<li>Speed improvements and efficiency gains in production (again) , making this one of the fastest releases of Dolphin available. </li>
<li>Zero value stock can be receipted and allocated to jobs. </li>
<li>We have a newer more accurate formula for Litho perfecting passes. </li>
</ul>
<div>
<br /></div>
</div>
<div>
To read the full list of items fixed , enhanced or added in this release, go to the release notes at this page </div>
<div>
<br /></div>
<div>
<a href="http://bugz.dolphinworxs.com/reports/versions.php" target="_blank">Dolphin MIS release notes </a></div>
<div>
<br /></div>
<div>
If you would like to be a BETA test site, please contact your distributor to make the arrangements for an upgrade to the BETA version. </div>
<div>
<br /></div>
<div>
If all goes well, we are expecting an official upgrade release within the next 2 months. </div>
Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-31005063820057001892014-03-31T12:39:00.000+11:002014-04-01T12:18:15.105+11:00It's the final countdown ... Those of us older than 15 would remember that line, and the song it came from as an anthem for the end-of-<br />
days.<br />
<br />
The truth is, there are many 'final countdowns' each and every day. A final countdown to a Job being due, or a final countdown to a new client.<br />
<br />
Today however marks the last week or so of XP and Office 2003 Support from Microsoft.<br />
<br />
<table align="center" cellpadding="0" cellspacing="0" class="tr-caption-container" style="margin-left: auto; margin-right: auto; text-align: center;"><tbody>
<tr><td style="text-align: center;"><a href="http://2.bp.blogspot.com/-y53EUer3FT4/UzoTsNrEhAI/AAAAAAAAAls/djnLM_FakmI/s1600/rhino.jpg" imageanchor="1" style="margin-left: auto; margin-right: auto;"><img border="0" src="http://2.bp.blogspot.com/-y53EUer3FT4/UzoTsNrEhAI/AAAAAAAAAls/djnLM_FakmI/s1600/rhino.jpg" height="320" width="240" /></a></td></tr>
<tr><td class="tr-caption" style="text-align: center;">A special Message from our newest Staff Member in the Melbourne HQ</td></tr>
</tbody></table>
<br />
<a name='more'></a><h2>
What does this mean for our clients ? </h2>
If you're already upgraded to another OS or Office version, then you are not affected at all. We removed XP from our list of minimum requirements in April 2013 in preparation for this loss of support from Microsoft.<br />
<br />
If you're still running XP, then the biggest impact is going to be the fact that Microsoft will no longer release security updates for XP.<br />
<br />
It's not advisable to remain on XP for long after the support has ended, this is mainly because that risk of vulnerability does exist. And it can be exploited. And choosing to stay on XP really isn't good in the long run for your business.<br />
<br />
So here's a reminder that the countdown has begun with little over a week to go. Please contact your IT support , or provider and make sure you get all the necessary information for upgrading your OS.<br />
<br />
<br />
And just for kicks , here's some cello's to play you out , with The Final Countdown.<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
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<br />Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-79833201509095972202013-11-16T10:24:00.000+11:002013-11-16T10:25:22.064+11:00SAP Crystal Reports Update - SP 7 released by SAP <div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
</div>
<div class="separator" style="clear: both; text-align: center;">
<a href="http://2.bp.blogspot.com/-UBmCwRjTCCM/T5OizTycSoI/AAAAAAAAADU/Xw-IvRU9SyM/s1600/hometab.png" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="102" src="http://2.bp.blogspot.com/-UBmCwRjTCCM/T5OizTycSoI/AAAAAAAAADU/Xw-IvRU9SyM/s320/hometab.png" width="320" /></a></div>
<br />
<br />
SAP have released Support Pack (SP) 7 for Crystal Reports.<br />
<br />
This updated contains some bug fixes that will resolve some minor issues for Dolphin Clients.<br />
<br />
If you have not already had an update from your Dolphin Distributor and support office, please contact them to make arrangements for this update.<br />
<br />
You can find our Distributor Details at <a href="http://www.dolphinworxs.com/contact-us/find-a-dolphin4-distributor" target="_blank">this link</a>.<br />
<br />
If you're technically inclined, or even just curious, you can read the release notes from SAP <a href="http://wiki.scn.sap.com/wiki/display/BOBJ/SAP+Crystal+Reports%2C+developer+version+for+Microsoft+Visual+Studio+-+Service+Pack+7+-+Fixed+Issues" target="_blank">over here</a>Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-56211932509535232292013-10-24T15:08:00.000+11:002013-10-27T11:17:05.043+11:00How to get your License to download through a proxy. The license for Dolphin 4 software is downloaded and checked on a daily basis.<br />
<br />
This requires access to the internet for a small piece of software called the Dolphin RegServer.<br />
<br />
Once a license cannot be checked, the software will continue to work for a maximum of 7 days , and thereafter access to the site will need to be restored for the license information to be verified.<br />
<br />
If you company has a firewall, and your IT department is managing and allowing specific access through a proxy, then it may be necessary to manually enter the proxy settings.<br />
<br />
This is something that should be done by your local Distributor and Support office.<br />
<br />
Make sure your IT support provider , or department are aware of this requirement if they are planning on changing , or have recently changed your proxy settings or firewall settings.<br />
<br />Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-4448575622068041422013-09-23T12:22:00.000+10:002013-09-23T12:22:30.867+10:00Refresh Quote list vs Refresh individual Quote Details Did you know that there are 2 different refresh actions you can perform while working in the Estimating module of Dophin 4 ?<br />
<br />
You can refresh the entire document list, or you can just refresh the details for the quote or job you are have focus on .<br />
<br />
This is how<br />
<br />
<a name='more'></a>To refresh the entire list of quotes and jobs look for the refresh button on the bottom of the grid - and click on it <br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://2.bp.blogspot.com/-dUecyr2ThZw/Uj-kY_-rr8I/AAAAAAAAAe8/XxY5sBML2WA/s1600/ScreenShot293.bmp" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" src="http://2.bp.blogspot.com/-dUecyr2ThZw/Uj-kY_-rr8I/AAAAAAAAAe8/XxY5sBML2WA/s1600/ScreenShot293.bmp" /></a></div>
<br />
If you click on this refresh button, your list of quotes and jobs will be updated with all the new jobs and quotes that have been created since you opened the estimating screen, or since you last clicked the refresh button. <br />
<br />
To refresh only the details of the job you are currently looking at - make sure you are on the quote or job that you want to refresh, and click on the button at the top of the estimating screen ( next to the big green plus button which creates a new Quote )<br />
<br />
<div class="separator" style="clear: both; text-align: center;">
<a href="http://2.bp.blogspot.com/-maQnuClinBs/Uj-lGOusaTI/AAAAAAAAAfE/P-1vkgnBSA4/s1600/ScreenShot294.bmp" imageanchor="1" style="margin-left: 1em; margin-right: 1em;"><img border="0" height="52" src="http://2.bp.blogspot.com/-maQnuClinBs/Uj-lGOusaTI/AAAAAAAAAfE/P-1vkgnBSA4/s400/ScreenShot294.bmp" width="400" /></a></div>
<br />
Why are there 2 buttons?<br />
<br />
The main reason for seperating out these actions is for speed. When your system has hundreds of quotes and jobs, it is much much faster to simply refresh the individual details , or the header information in the list , rather than do a massive refresh of all the possible in the system. Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-90875207801028310212013-07-06T11:48:00.000+10:002013-09-23T12:25:15.104+10:00Reminder: Older versions of Dolphin Dekstop Software no longer licensed from 1 October 2013 This post is a reminder regarding a previous notices dated Wednesday 6 March 2013, Thursday 6 September 2012, and Thursday 6 December 2012 :<br />
<br />
It's also important for us to make it clear to all clients, that the <a href="http://www.dolphinworxs.com/portfolio" target="_blank">development and management team</a> do not have any financial incentive to force an upgrade. <b>There are no costs or charges associated with providing updated software to the Distributors,</b> and <b>your licensing is not affected or increased by moving to a newer version.</b> The older versions have reached the end of their shelf-life , and the newer versions are more stable, with many bug fixes and newer features.<br />
<br />
We have never in the last 20 years since Dolphin was founded, forced any client to upgrade, as we believe that the improvements to the software should speak for themselves. This change to our policy is not about making money, and it is not about getting more money from clients, because we don't charge any fees for the upgraded software.<br />
<br />
We do not charge for upgrades, and our distributors receive all software upgrades at no cost to them.<br />
<br />
Unfortunately , we have reached a position where a small number of clients are working on versions of the software that cannot be maintained and supported.<br />
<br />
If you are happy to have the upgrade done and tested remotely, without a consultant coming to your premises, then there is no reason that you cannot ask for a free, or substantially reduced upgrade fee when speaking with our Distributors.<br />
<br />
The following versions of Dolphin4 Software will no longer be supported or licensed from 1 October 2013.<br />
<ul>
<li>4.218.31.17</li>
<li>4.218.31.20</li>
<li>4.218.34.21</li>
<li>4.297.32.85</li>
<li>4.373.33.29</li>
<li>4.378.34.35</li>
</ul>
<div>
We will also not be supporting or licensing any versions older than these. </div>
<div>
<br /></div>
If you don't know how to check which version you are on, we have a <a href="http://dolphin4help.blogspot.com.au/2012/04/where-do-i-find-dolphin-version-number.html" target="_blank">previous post</a> that explains where to look in Dolphin to see the version number.<br />
<br />
This does not affect any of our other clients who are already working on newer versions of the software.<br />
<br />Anonymousnoreply@blogger.com0tag:blogger.com,1999:blog-6561508291065145447.post-20453088260985914272013-04-16T08:29:00.000+10:002013-04-16T08:29:57.500+10:00Windows XP and Dolphin4 - an update to our minimum OS requirements Windows XP will no longer be supported by Microsoft from <a href="http://www.microsoft.com/en-us/windows/endofsupport.aspx" target="_blank">8 April 2014</a>.<br />
<br />
In preparation for this change , we have removed Windows XP from our list of supported <a href="http://en.wikipedia.org/wiki/Operating_system" target="_blank">Operating Systems</a>, as from 8 April 2013.<br />
<br />
This is exactly a year ahead of when Microsoft will no longer support the product.<br />
<br />
We have been asked why we are ceasing support so far in advance , our reasons are explained below.<br />
<br />
<a name='more'></a>The first reason has to do with the new sales we achieve during this year<br />
<br />
We would like all our new clients who may have machines with XP running, to be fully aware not only of the loss of support from Microsoft, but also, that if they are evaluating Dolphin 4, they also need to consider upgrading their OS ahead of the Microsoft cut off date.<br />
<br />
We believe in being ahead of the curve ball, and we trust that by being pro-active it will save a lot of headaches for our new clients in the long run.<br />
<br />
The second reason has to do with the impact on our existing clients.<br />
<br />
Approximately 30% of our current clients are using Windows XP either on the server machine , or on the individual user's PC's that work in Dolphin4.<br />
<br />
We have found that it can take anything from a few weeks to a few months for a company to evaluate and decide on a new operating system, and implement and upgrade the server and user machines. This is particularly the case for clients where the server machine is not a dedicated server, as it usually cannot simply be upgraded , and there is a long process to replace the operating system and other software.<br />
<br />
We would like our clients to have a full year to evaluate and choose an alternative product before Microsoft stops supporting XP, and to be ahead of the change.<br />
<br />
Continuing to use XP after Microsoft cuts off support could expose your business to an unacceptable security risk. Any loopholes or flaws that are as yet undiscovered would pose a risk to your business, as they would never be fixed if discovered after 8 April 2014.<br />
<br />
<b>Operating Systems that are supported : </b><br />
<b><br /></b>
<b>For a Server Machine </b><br />
<br />
<ul>
<li>Windows 8</li>
<li>Windows 7 SP1</li>
<li>Windows Vista SP2,</li>
<li>Windows Server 2008 R2 (Server Core supported with SP1 or later) ,</li>
</ul>
<div>
<b>For a User Machine </b></div>
<br />
<ul style="background-color: white;">
<li><span style="font-family: inherit;">Windows 8</span></li>
</ul>
<ul style="background-color: white;">
<li><span style="font-family: inherit;">Windows 7 SP1,</span></li>
</ul>
<ul style="background-color: white;">
<li><span style="font-family: inherit;">Windows Vista SP2,</span></li>
</ul>
<br />
<br />
<span style="font-family: inherit;">For detailed hardware and software specifications , you can go to our <a href="http://tt.getmyip.com/reports/min_specs.html" target="_blank">Minimum Specifications</a> page. </span>Anonymousnoreply@blogger.com0